Who Thrives in This Role

• You’re operationally minded, relationship-driven, and energized by building something with structure and momentum. You thrive in fast-moving environments, manage multiple demands with clarity, and know how to translate strategy into coordinated field execution.
• You’re comfortable in an environment with evolving systems and the need to build processes as the division grows.
• You thrive in a role that blends client development, field operations, and hands-on project execution.
• You are energized by clear growth goals and want a role where your impact directly influences revenue expansion.
• You are comfortable operating in a dual-role capacity, building client relationships and securing work while also supporting field execution and delivering projects.

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Revenue Growth & Market Development

• Support BIG’s goal of doubling annual revenue in Self-Perform and Service Work year over year.
• Contribute to achieving the division’s growth targets: Service Work from $5M to $10M and Self-Perform from $700K to $1.4M.
• Develop and maintain a growing pipeline of service requests, small projects, and self-perform opportunities through client relationships, responsiveness, and proactive outreach.
• Partner with PM and BD teams to identify new opportunities, expand repeat business, and strengthen recurring client relationships.
• Maintain accountability for your portion of revenue generation while ensuring high-quality execution in the field.

Division Leadership & Growth

• Build, organize, and scale the Self-Perform & Service Work division to drive sustainable revenue growth.
• Develop processes, workflows, and standards that support repeat business, responsiveness, and efficiency.
• Identify new service offerings and market opportunities that complement BIG’s core construction capabilities.
• Partner with leadership to establish divisional goals, metrics, staffing needs, and budgets.
• Help establish the foundational processes, playbooks, and standards for a new and growing division.
• Recommend staffing needs as the division scales and workload increases.
• Support the development of structure, workflows, and best practices for future growth.

Operational Oversight

• Oversee project intake, scheduling, staffing, and resource allocation.
• Ensure all work is delivered on time, on budget, safely, and aligned with BIG’s quality expectations.
• Work closely with Project Managers, Service Technicians, and field staff to maintain continuity from proposal to work completion.
• Spend regular time in the field to evaluate work, support crews, verify scopes, and ensure timely and quality execution.
• Assist in scoping small projects, coordinating materials, and responding quickly to urgent client needs.
• Collaborate directly with field staff to maintain productivity, safety, and client satisfaction.

Team Management & Development

• Delegate workload effectively while providing guidance and accountability.
• Support hiring, onboarding, and performance development as the division grows.

Client Experience & Relationship Management

• Serve as a key client contact for post-GMP service needs, warranty work, small projects, and quick-turn requests.
• Strengthen relationships with existing clients through proactive communication and quality execution.
• Partner with BD and PM teams to pursue new clients and expand work with current partners.

Project & Financial Management

• Review scopes, estimates, and proposals.
• Monitor project costs, margins, labor productivity, and resource utilization.
• Partner with accounting and PM teams to ensure billing accuracy.

What Building Success Looks Like

• Division runs smoothly with clear processes, communication, and predictable revenue performance.
• Clients experience seamless continuity from proposal to work completion.
• Field teams feel supported, equipped, and aligned with expectations.
• Revenue growth aligned with BIG’s year-over-year expansion goals.
• A reliable, diversified pipeline of service and self-perform opportunities supported by strong client relationships.

Qualifications & Experience

• 5+ years of experience in construction, service work, or related fields.
• Strong understanding of field operations and small project execution.
• Strong leadership, communication, and relationship-building skills.
• Ability to read scopes and understand construction documents.

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Compensation

• Salary Range: $120,000–$150,000 based on experience.
• Bonus Potential: Eligible for a bonus/commission structure based on revenue generated and work secured, with the potential to earn up to 100% of base salary annually.
• Incentive compensation is directly aligned with revenue impact and the overall growth of the division.
• Full benefits package per company policy.

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• Strong written and verbal communication skills, as well as the ability to build strong interpersonal relationships.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Able to apply innovative and effective management techniques in order to maximize employee performance.
• A thorough comprehension of corporate and industry practices, processes, standards, etc. and the
  impact that they can have on a project.
• Strong computer skills as well as a familiarity with the programs offered by Microsoft Office.

• Ability to remain in a seated position for the majority of the day while in home office (between 70% - 100% of work time) operating a computer, phone and other office equipment i.e., a copier and computer printer (between 70% -100% of work time)
• Ability to lift or move supplies, equipment, boxes, documents and materials weighing up to 40lbs (occasionally heavier than 40lbs) in office suite and/or at work sites (i.e. vendor sites, client sites, etc.)
• Must be able to communicate via phone, email, and in-person with colleagues and professional contacts (i.e. vendors, support service providers, etc.) for the majority of the day (between 70% -100% of work time)